Privacy Policy

Last Updated December 19, 2024

Whale Supply, LLC. (“Whale Supply,” “we” or “us,”) has created the following Privacy and Security Policy (“Privacy Policy”) to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information.

If you are a resident of a state that has specific privacy requirements, please see the State Privacy Law Addendum to read additional disclosures required by state privacy laws.

PRIVACY POLICY SCOPE

  • This Privacy Policy applies to all current or former customer information collected by or provided to us.
  • You may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link.  Please refer to the privacy policies on those sites to see how they collect and use this information. 

WHAT INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, we have collected the following categories of personal information from our customers within the last twelve (12) months:

  • Identifiers, such as Your real name, alias, billing and delivery address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, and other similar identifiers.
  • Personal Information, such as Your name, address, phone (or mobile) number, credit/debit card number, or other financial information.
  • Purchase Information, such as products purchased
  • IP Address
  • Geolocation information
  • Sensitive personal information means personal information that reveals information pertaining to the individual such as: Account log-in, financial account, debit card, or credit card number

"Sensitive personal information" does not include "publicly available" information that is lawfully made available to the general public from federal, state, or local government records, except for the collection of an individual's biometric information without the individual's knowledge.

HOW AND WHY WE COLLECT INFORMATION

We obtain the categories of personal information listed above from the following categories of sources:

Directly from you (for example):

  • You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications
  • You create a whalesupply.com account
  • You sign up for e-mails, mobile messages, or social media notifications from us
  • You provide us with comments, suggestions, or other input
  • You interact with whalesupply.com through your computer, tablet or mobile device

Indirectly from you (for example):

  • Observing your actions on whalesupply.com
  • Collection from third parties (where applicable)

Technologies Used

Third Party Cookies

We allow third-party companies to collect non-personally identifiable information when you visit whalesupply.com and to use that information to serve ads for our products or services or for products or services of other companies when you visit whalesupply.com or other websites. These companies may use non-personally identifiable information (e.g., navigational, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to whalesupply.com and other websites in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information. To opt out of third-party vendors' cookies, see the “What Choices Do You Have” section of this Privacy Policy for instructions on how to do so.

Website User Experience Information

In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.

COLLECTING INFORMATION FROM MINORS

We do not knowingly request, collect or sell personal information from any person under 18 years of age without prior verifiable parental consent. If we learn that an individual is under the age of 18 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete their data from our records. Verified parents or legal guardians of a minor may submit a request to delete information about that by sending an email to info@whalesupply.com

HOW WE USE YOUR INFORMATION

  • To fulfill and deliver your products purchased
  • Marketing Purposes such as administering promotions and targeted Advertising.
  • Internal Operations to improve the effectiveness of the Sites, mobile experience, and marketing efforts.
  • To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.
  • Legal and Tax Compliance as otherwise required by state or federal law.

HOW WE PROTECT THE INFORMATION WE COLLECT

  • We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us.  However, keep in mind that security from unauthorized parties cannot be 100% guaranteed and you are using whalesupply.com at your own risk.
  • Braintree is Whale Supply’s payment processor.  In order to complete transactions on whalesupply.com, user payment details are shared with Braintree. To guard this information, Braintree uses  Transport Layer Security (TLS) where personal and sensitive information is collected. SSL encrypts your credit card number, name and address so only Braintree is able to decode the information.

HOW WE SHARE THE INFORMATION WE COLLECT

General Policy

In general, we may use, sell, share, or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason you provided the information
  • To provide, support, personalize, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments, and to prevent transactional fraud.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

Service Providers

We may share information with companies that provide support services to us (such as e-mail, shipping companies, or data aggregators) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

Legal Requirements

We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law. 

When You Direct Us

At your direction or request, we may share your information.

Retention

We will retain personal information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use personal information to the extent necessary to comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce policies.

WHAT CHOICES DO YOU HAVE

E-mail

Promotional E-mail

If you do not wish to receive promotional e-mails from us, send an email to info@whalesupply.com with a request to be removed from promotional emails.. You also have the ability to unsubscribe to promotional e-mails via the opt-out link included in each e-mail. It may take up to 10 business days before you stop receiving promotional e-mails.

Important Notices and Transactional E-mail

  • From time to time, we may send non-commercial electronic email messages with important information about us to your email address.
  • We regularly send email order confirmations, email order updates and review emails to you after you have submitted an order.

Beyond Cookies

The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of the features whalesupply.com has to offer.

Third Party Cookies

To opt-out of third-party vendor's cookies on other websites, visit the Network Advertising Initiative website, click here.  Please note that Whale Supply does not control these opt outs.

Targeted Advertising

You (or an authorized person acting on your behalf) may opt out of targeted advertising. Email us at info@whalesupply.com with a request to be removed from targeted advertising.

HOW DO YOU ACCESS AND UPDATE THE INFORMATION

In order to keep your information accurate and complete, you can access or update some of your information in the following ways:

  • If you have created an account, you can log in and update your account information, including contact, billing, and shipping information.
  • Contact us with your current contact information and the information you would like to access. We will provide you the information requested if reasonably available

QUESTIONS AND FEEDBACK

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Contact us using one of the following methods:

  • Send an e-mail to info@whalesupply.com
  • Call us at (224)809-4253

PRIVACY POLICY REVISIONS

When we make changes to this privacy notice, we will post the updated changes on this page and update the notice’s effective date.