Returns Process

Note on RMA#

  • Please do not return items without an RMA#.
  • All returns without an RMA# will result in a 15% restocking fee.

Initiating The Returns Process

  • Call us at (224) 809-4523. 
  • In order for us to serve you better, have the following information ready:
    • Order Number
    • SKU
    • Details about the product you would like to return available
  • We will respond within 24 hours and provide the following:
    • RMA#
    • Instructions for how to proceed
    • Timing on a refund/credit/delivery of an exchange or replacement.

Easy, Hassle Free Returns

  • Our goal is to provide a hassle free experience.
  • If your returns do not meet the conditions below, give us a call and we will work to find a resolution that is fair for both parties.

Conditions

  • Returns must be submitted 30 days within receiving your order.
  • All items must be unused and in their original packaging.

Track & Insure

  • You will be responsible for the return shipping costs.
  • Using a carrier that provides tracking information is advised.
  • Insure the return shipment for its full value.
  • If the package is lost, Whale Supply will be unable to track this package.